|Visa Debit Lost/Stolen/Disputes|
Q: What should I do if I have Visa Debit Card fraud on my account?
A: University Credit Union Debit Card fraud disputes are handled at any of our seven locations. You must notify us immediately if you believe your card has been compromised by calling the telephone number(s) listed below.
• University Credit Union Call Center at 786-425-5000 or 800-230-4832 outside Miami-Dade county. (Monday-Friday 8:00am to 5:00pm)
Upon receipt of the dispute a letter will generate acknowledging receipt of the dispute information. Additional information may be requested. Correspondence from FCUL will include time frames which must be met for a favorable resolution.
A: University Credit Union disputes are handled at any of our seven locations and or our Call Center.
All forms and any additional information such as receipts or any correspondence with a merchant must be promptly submitted to University Credit Union for processing.
Upon receipt of the dispute University Credit Union will generate a letter acknowledging receipt, include their Customer Service 786-425-5000 for follow up.
Q: What should I do if my University Credit Union Debit Card is lost or stolen?
A: Immediately call 1.800.472.3272 to block the Debit Card from use. You may call University Credit Union weekdays 8 am to 5 pm (excluding holidays) at 786.425.5000 and confirm we have your current address on file to send a replacement Debit Card. Please, carefully review your statement for any fraudulent charges.
"…you can check your balances or transfer money via the telephone by calling our Automated Account Phone at 786-425-5050."
ONCE A MEMBER ALWAYS A MEMBER!