Fully Managed Identity Research and Resolution – Recovery Advocate works one-on-one with accountholder
to analyze the situation, develop and plan of action, and complete the legwork.

ü  Advocate assists with placement of fraud alerts

ü  Advocate investigates to determine extent of fraud

·       Overnight delivery of Fraud Recovery Packet – includes Limited Power of Attorney Authorization form,
FTC Affidavit of fraud and Instructions for filing police report

ü  Advocate disputes fraud and obtains letters of clearance

ü  Advocate makes sure all fraudulent records are expunged

ü  Advocate replaces any documents lost or destroyed

·       Lost wallet documents, credit cards, etc.

·       Lost credential documents

·       Birth certificate, insurance documents, licenses, etc.

ü  Advocate works with police and helps to gather evidence to lead to the identity of the perpetrator

·       Development and maintenance of a law-enforcement-grade case file

·       Investigation assistance and evidence capture

ü  Advocate follows up for 12 months upon close of the case

·       Free credit monitoring for 12 months

·       Personal Advocate follow up

Lost Document Rescue – Recovery Advocate assists in replacing important documents that are lost, stolen
or destroyed.

ü  Includes credit cards, licenses, passport, government-issued documents, and more.

Lost Wallet Replacement – Recovery Advocate assists in replacing your driver license, credit and debit cards,
etc. if your wallet is lost or stolen.

ü  Advocate works with you to contact creditors, cancel the compromised information, and obtain replacements.

Single Bureau Credit Monitoring Services  - Continuous surveillance of consumer’s credit file through Experian.
NOTE: This applies to one named checking accountholder per account

ü  Straightforward online activation process

ü  Daily alerts of any new or suspicious activity

ü  Alerts sent directly to consumer via email or email and SMS text

ü  Consumer reviews alerts and contacts Advocate in event of suspicious activity

ü  Advocate investigates to determine extent of fraud

ü  Includes monthly “all-is-well” email message if no activity occurs

Any type of issue you may have with identity theft can be submitted to a Recovery Advocate for services.

• Compromised Identity – A compromised identity is one where personal information is missing or is outside of your control.  You may be submitted for assistance even if you are not sure that identity theft has actually occurred. Examples include:

ü  lost or stolen purse or wallet

ü  personal information is affected by a data breach

ü  any time that your personally identifying information is outside your control. 

• Lost Document Rescue – If you lose a wallet or other important documents are lost, stolen or destroyed due to natural disaster (fire, flood, etc.), you may be submitted to a Recovery Advocate.  The Advocate will work on your behalf to replace the documents.
• Credit Monitoring by Experian - Receive monthly monitoring for any new activity that may occur on your credit report.  Learn about a potential problem before it is to late.